Salon Policies
At Willow, we’re committed to creating a peaceful, professional, and respectful experience—for you and for our team. Please take a moment to review our salon policies before your visit.
Cancellations & Rescheduling
We understand that plans can change! If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours’ notice so we can offer the time to another guest.
Cancellations made with less than 48 hours’ notice will incur a 50% cancellation fee of the scheduled services. No-shows may be subject to the full service fee.
Guests & Children
To maintain a calm, professional environment for everyone, we kindly ask that guests attend their appointments solo.
While we love little ones, we do not offer services for children under 17 and cannot accommodate additional guests during your appointment.
