Now Available: The Client Confidence Kit – Download Instantly! Now Available: The Client Confidence Kit – Download Instantly!
Protect Your Business. Elevate Your Client Experience.
The essential toolkit every salon owner and stylist needs—created by salon owner and educator Em Buckley.
The kit was created to help stylists protect their business, set clear boundaries, and create a more professional, seamless guest experience—without second-guessing what to say, do, or send.
What Every Stylist Wishes They Had Sooner
We created this from real salon experience and a lawyer’s expertise—not guesswork. It gives you the tools to handle client situations with confidence, clarity, and protection so you can focus on what you do best. Scroll to explore what’s inside.
What's
Included
- Proven salon forms you can plug into your booking system or client flow
- Templates created by a lawyer to protect your time, your policies, and your peace of mind
- Real-life scenarios and solutions from behind the chair
- Guidance on setting clear boundaries with confidence and professionalism
- A better client experience—built on clarity, trust, and communication
Simple Kit
TOTAL PRICE:
$199
Includes:
- Client Intake Form: A pre-consultation form that gives you insight into a client’s goals, hair history, and more—before they even sit in your chair.
- Salon Policy Acknowledgement: A customizable form to set clear expectations and boundaries around pricing, cancellations, refunds, and more.
- Waiver & Release Form: Protects you and your salon from liability with client-signed acknowledgment before services begin.
- The Master Key: A guide to using each form effectively in your booking system with real-world notes and advice from Em.
Deluxe Kit
TOTAL PRICE:
$299
Includes everything in the Simple Kit, plus:
- Agreement & Release: Negative Review Scenario A form designed to resolve disputes with professionalism and protect your salon’s online reputation.
- Agreement & Release: Chemical Reaction Scenario A tailored example for handling complaints involving color corrections, chemical sensitivity, or damage claims.
- “NEA” Client Form: A go-to for those needs-extra-attention clients—giving you written clarity and protection for high-risk appointments.
- Hair Extension Waiver: Sets clear expectations for extension services, including care instructions and salon liability disclaimers.
Stylist, Educator, & Salon Owner Who’s Been in Your Shoes
Meet Em Buckley
After years behind the chair—and countless situations no one warned her about—she and a lawyer created the Client Confidence Kit to give stylists what she wishes she had from the start: structure, clarity, and real protection.
This isn’t legal jargon. It’s real-world salon wisdom, built from experience and made to support you as you grow your business with confidence and professionalism.
This is everything I wish someone had handed me when I first opened the salon.
FAQ
You Might Be Wondering...
Yes! The files are editable Word documents so you can tailor them to your salon policies.
You’ll get an instant digital download after purchase.
All information contained within this Client Confidence Kit shall in no way be construed as legal advice. The information contained here is merely tips, ideas, and commentary to aid you in role as a salon owner, manager, or hairstylist.
For any legal questions pertaining to these forms, their applicability and/or enforceability, or the laws of your State, please consult with legal counsel.
Start Using the Systems You’ve Been Missing
Get the client forms and strategy you need—so you can focus on the part you love: the hair.